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2Click a tile or option panel.
3 Click a sample video. Click an item in the sample knowledge base.

Technical Communications Specialist

With over thirty years experience as a technical communicator, I appreciate how effective documentation plays a pivotal role, in providing both a positive customer experience and improving employee performance.

Documentation that connects with its audience and delivers value.

TECHNICAL WRITING and API DOCUMENTATION

By communicating with all subject matter experts (SMEs) I will design, develop and publish accessible and user-friendly documentation that meets all your business and technical needs.

  • User guides
  • Administration guides
  • Installation and configuration guides
  • API and internal reference
  • Policies and procedures
  • and any other technical documentation requirements

ONLINE HELP & KNOWLEDGE BASES

A wealth of experience in creating effective online help, and knowledge base content, to explain simple and complex tasks, and enable internal users and customers to effectively interact with software, administration, and configuration procedures and tasks.

  • Online learning portal - Customer and in-house
  • Knowledge base
  • HTML 5 Responsive design available all multiple devices
  • Search by keywords, user identity, modules, and guides
  • PDF guides and video tutorials

ELEARNING & TRAINING

Design, creation and implementation of customised ELearning courses across multiple devices, and bespoke classroom-based training, for all levels and abilities. Providing effective training solutions to engage learners and deliver results.

  • Full SCORM interactive eLearning course and module design
  • Training design, delivery and project management
  • Course material design and delivery
  • Partner certification
  • Learning portals and academies
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