I design and deliver clear, structured technical documentation that helps users understand complex systems, adopt products faster, and work more confidently. My work spans end-to-end technical writing — from early-stage discovery and content strategy through to scalable documentation systems that evolve alongside products and platforms.

I specialise in making complex subjects easier to understand, translating technical detail into clear, purposeful content for varied audiences, including end users, administrators, developers, partners, and internal teams. I’ve built technical communication functions from the ground up, modernised legacy documentation, and delivered consistent, enterprise-wide content across multiple products and departments.

Scope of Technical Writing

I work across a wide range of documentation types and formats, adapting structure and depth to suit both the audience and the product lifecycle.

• Topic-based and structured authoring using DITA and componentised content models
• User guides, administration and configuration documentation, and advanced feature workflows
• Knowledge bases, online help systems, and self-service support portals
• Policies, procedures, SOPs, and compliance-driven documentation
• PDFs, quick reference guides, onboarding materials, and training documentation
• Release notes, change logs, and versioned documentation aligned to product releases
• Developer documentation including API references, conceptual guides, and integration workflows

Structured Authoring & Reusable Content

I design documentation to scale. Using structured authoring principles, reusable content, and consistent taxonomy, I ensure documentation is maintainable, adaptable, and future-proof.

This approach reduces duplication, improves consistency across outputs, and supports delivery across multiple formats — web, PDF, embedded help, and learning platforms.

• Single-sourcing across products and platforms
• Version-controlled content using Git-based workflows
• Modular content reuse across guides, knowledge bases, and training assets
• Information architecture and navigation aligned to real user tasks

Knowledge Bases & Self-Service Enablement

A key focus of my work is enabling self-service. I design and deliver knowledge bases and help centres that reduce support load while improving user confidence.

This includes structuring content around real user scenarios, optimising search and discoverability, and supporting content with visuals, walkthroughs, and video. These platforms often become the foundation for wider enablement strategies across onboarding, training, certification, and customer success.

Developer & Technical Audiences

Alongside end-user documentation, I work extensively with engineering-led content to reduce friction for developers while maintaining clarity, accuracy, and alignment with product and platform strategy.

• Developer hubs and API documentation
• REST API references, data models, and request/response examples
• Conceptual documentation explaining system behaviour and architecture
• Technical diagrams, workflows, and integration patterns

Cross-Functional Collaboration

I work closely with product, engineering, UX, support, marketing, sales, and leadership teams to ensure documentation supports both user needs and business goals.

I’ve led documentation initiatives across organisations, established standards and workflows, and acted as the bridge between technical teams and non-technical stakeholders.

Building From Scratch or Improving What Exists

I’m comfortable creating documentation ecosystems from the ground up or stepping into existing environments to improve structure, quality, and consistency.

• Auditing and rationalising legacy documentation
• Defining content strategy, standards, and governance
• Establishing tooling, workflows, and ownership models
• Delivering tangible outputs while building long-term capability

What This Delivers

• Documentation that makes complex products easier to understand and adopt
• Content that scales with product growth and organisational change
• Consistent support for users, developers, and internal teams
• Reduced support dependency and improved onboarding outcomes