User assistance plays a pivotal role in enhancing the user journey

For me, an empathetic approach to user assistance (in all its guises) is a win win situation.

With software and applications becoming increasingly self-service, user assistance plays a pivotal role in enhancing the user journey, and with recent tech comms trends using youtube, twitter, and conversational UI to provide user assistance, it’s a journey I hope all technical communicators are excited to make.