MadCap Flare Knowledge base
Single-source knowledge base created in MadCap Flare, using sample topics.
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User assistance plays a pivotal role in enhancing the user journey
- 22 April 2018
- Upgrading
- 5 Comments
- 15
- 1120
Knowledge base feature article using MadCap Flare
For me, an empathetic approach to user assistance (in all its guises) is a win win situation.
With software and applications becoming increasingly self-service, user assistance plays a pivotal role in enhancing the user journey, and with recent tech comms trends using youtube, twitter, and conversational UI to provide user assistance, it’s a journey I hope all technical communicators are excited to make.